Covid-19 Information

Last updated: 2 August 2021

Maya Resorts is proud to announce Maya SafeStay, a guideline created to update our Standards during the COVID-19 pandemic. The main objective of the guideline is to ensure optimum safety of our guests, providers and members against being infected with the Corona-virus.

Both our Resorts were certified CSHE by local authority Kementerian Pariwisata dan Ekonomi Kreatif, a mandatory step in Indonesia to operate Hotels during the pandemic. The guideline is to comply with recommendations from local authorities and with international organisations in charge of dealing with the pandemic, such as: PHRI (Indonesian Hotels and Restaurants Association), World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), American Hotel & Lodging Association (AHLA), World Travel & Tourism Council (WTTC). We continue monitoring closely the most current guidelines from all of them.

For any concerns or questions, feel free to contact our Management at generalmanager@mayaresorts.com

Arrival & Departure

As any guest, provider or Team member access our premises, there are standing written instructions on the protocol to follow:

  • Temperature check before guests, Team members and providers enter the property.
  • Luggage disinfection procedures. Queuing system in place at Front Desk. 
  • Guests can request preference for level of interaction with our Team during their stay.
  • Complimentary Covid amenities. 
  • Sitting areas properly masked and disinfected regularly. 

Accommodation

We want to make your room a temple. A safe space where we have intensified cleaning and disinfection processes, sealing some items to guarantee their sterility.

  • The daily room cleaning service will be provided only when the guests are outside the room. If guests do not want their room cleaned, towels will still be changed every day. 
  • Rooms are not assigned back to back. Any check out room will become vacant for 48 hours. Use of UV lamps will follow. 
  • There is no turndown service to avoid contact between guests and our members. 
  • We use all chemicals recommended by Ecolab, a worldwide American company leader in the industry. 

These services may also be affected:

  • Laundry service: may only be available on request.
  • All amenities kits (dental, shaving, shoe shine, shoe horn, hairdryers, etc.) will be available on request. Only essentials such as shampoo and soap will be kept in the room.

Food & Beverage

  • Safety measures will be implemented that both guests and employees must follow. All service sittings will be arranged, the restaurants' seating capacity will be reduced and it will be compulsory to disinfect your hands on entry. 
  • Guests will not be handling food in our buffets. Only our Team members will be allowed to do so. 
  • Cutlery and table set up will be handled only when guests start service. 
  • Menus in rooms, restaurants and bars will be available through digital concierge, QR code and TV menu.

Fitness Centre & Spa

Enjoy our facilities, work out in the gym or relax in our spa. To control capacity in the gym, entrance will be by appointment or based on assigned periods.

Spa will offer a reduced list of treatments adapted to this new situation and available on appointment. Customers can see the services available through the digital concierge or with a QR code.

  • Guests must shower before and after the treatment.
  • Facial shield and mask mandatory for facial treatments.
  • Mandatory to have a distance of 2 meters between users at Fitness. All equipment to be disinfected after use.

Common areas

  • Guests are asked to wear face masks while in the premises, use hand washing and sanitisation wherever available.
  • Antibacterial gel dispensers are stationed throughout the resorts' common areas.
  • Frequent disinfection and cleaning.
  • Limited capacity, social distance.
  • Pools are sanitised and sun loungers are lined up with distance.
  • Safety signage and redesign of common areas.
  • Disinfected bicycles.

Meetings & Events

Celebrate your event in our hotel, with new layouts to respect physical distancing and official regulations at all times.

  • Flexibility and new set-ups in our Meeting Rooms.
  • New maximum capacities and redistribution of furniture in public areas (waiting rooms and foyer).
  • Gel dispensers at the entrance to the rooms, public areas and toilets.
  • Guarantee of catering services in a private dining room or reserved part of the restaurant for each group.
  • Self-service minimised, eliminating food being handled by customers.
  • Live cooking stations and corners with service by staff, encouraging outdoor locations.
  • Temperature check will be conducted on all event attendees upon entering the premises, all guests and visitors are required to fill health questionnaire to comply the local mandates.

Technology

  • Communication with the majority of our Departments can be done through chat applications to reduce use of telephones and collateral.
  • Hotel and compendium information provided in guest room television, digital concierge and QR codes – reduction of printed collateral in rooms.

Our Team Members' Efforts

  • All Team members are required to report the body temperature and health condition before on duty, and are recorded.
  • All staff are required to wear face masks when on duty, and on the way to/from work.
  • Hand sanitizing spray is placed in the back of the house and Team members are required to wash and sanitize their hands frequently.
  • Random swab test weekly to our Team members.
  • On-line meetings are recommended and non urgent business trips are restricted.
  • Office layout was modified to keep social distance.
  • Frequent disinfection of work equipment.
  • 100% of our Team members are fully vaccinated.

Maya Safestay Experience

  • All areas provide suitable socially distanced seating.
  • Pre-appointment for Gym & Spa to limit number of guests and ensure cleanliness.
  • Sanitiser stations at high-touch point areas.
  • Kids Club to be closed.
  • Outdoor activities for a maximum of 5 attendants.

References

World Health Organization (WHO):
https://apps.who.int/iris/bitstream/handle/10665/331638/WHO-2019-nCoV-Hotels-2020.1-eng.pdf

Centers for Disease Control and Prevention (CDC):
https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-in-the-us.html

American Hotel & Lodging Association (AHLA):
https://www.ahla.com/sites/default/files/safestayupdated.pdf

World Travel & Tourism Council (WTTC):
https://wttc.org/COVID-19/Safe-Travels-Global-Protocols-Stamp

Indonesian Hotels and Restaurants Association
http://www.phrionline.com/