Rocky start

We had a few hiccups to start with but management where quick to sort these issues out. The staff are lovely they went above and beyond to make sure we have a lovely 26th wedding anniversary stay. The food was good but we would have liked more local dished on the menu. The room are beautiful but storage was an issue for a 15night stay more draws and hangers needed. ( we did ask for hangers but where told they had non) The location is good with lovely safe walking paths on the beach at the front. The bike tour guide was lovely very knowledgeable.

Heaven in Sanur

Amazing hotel, location, staff, pool, decor, grounds, pool. Loved the boardwalk in front also for walking and biking. Truly a great location and experience. Great taco place across the street. Staff was beyond friendly

You can't go wrong at the Maya

I stayed 7 nights at the Maya on a Luxury Escapes deal in October 2022, with breakfasts, lunch or dinner, cocktails, and a couple of massages. My Nest Suite was tastefully appointed and lacked for nothing. Food and cocktails at the Maya were excellent. For me, as a mobility-challenged person who relied on an electric scooter to get around, the staff made my stay wonderful. Buffet breakfast was my favourite meal. Whenever I arrived at the restaurant, staff would greet me by name. I would nominate my favourite table and check out the daily offerings, which were fabulous. Staff would then make sure I had my preferred breakfast drink, an iced latte, waiting for me by the time I got to my table. They would bring me my daily choices, ie bubur with all the trimmings, eggs benny, black rice pudding... The artisan bread was fantastic. I'm a big fan of toast, and the staff actually knew to put bread two or three times through the toaster, to make sure the toast was hot, brown and crunchy. If the bottles of exotic fresh juices had run out, I would only have to ask for my preference, and it would appear at my table. To give you an idea of what the service was like, on the day of checkout, I was waiting for a transfer to my next hotel. I was told I might have to wait an hour because the car was doing an airport run. I was in no hurry, so I sat in the lobby and waited. But after half an hour or so of waiting, I was thirsty. I'd see new arrivals receiving an iced welcome drink, and feel envious. I was longing for one of those drinks. Before long, a staff member arrived and handed me an icy drink: 'We thought you might might like a drink while you wait.' As an exiting guest, I sooo appreciated that gesture! Thank you, Maya, for a wonderful experience.