To create and maintain the sector benchmark for environmentally responsible style and personal luxury together with inspired service that exceeds guest expectations, with innovative management initiatives and a dedicated staff who take ownership to ensure the ultimate atmosphere for relaxation, refreshment and renewal.  

Since its inception 2001, Maya Resorts have been incorporating sustainable tourism principles and practices into its operation. We continuously strive to refine our level of understanding of sustainability and periodically take time to review our sustainable practices in order to expand these practices and implement improvements wherever possible.

We aim to move towards sustainability where all concerns need to be integrated into a business strategy that leads the resort to be more resilient, pro-active to future challenges and opportunities. Our Sustainable Management Plan ensures long term profitability for the hotel, which will benefit its owners, its employees and its neighbors. Therefore, in May 2011 Maya Ubud took up the challenge to obtain Green Globe certification. 

Green Globe is the premier global certification for sustainable travel and tourism. Green Globe Certification offers the world’s most recognized and longest running program allowing us, as one of the green leaders in the travel and tourism industry to confidently promote our environmental credentials along with our commitment to the people and prosperity of our destination, the village of Ubud, Bali.

Legian Beach Hotel

Legian Beach Hotel sits as an oasis within bustling and vibrant environment of Legian, it is remarkable to discover the four hectares of gardens and parklands, which is the beautifully calming setting for Legian Beach Hotel. The vast tropical gardens of 40,000 square metres are fringed by the colourful destination on three sides and the famed beachfront on the fourth. Bali’s international airport is approximately a 30-minute drive.

For more information, please visit www.legianbeachbali.com

Candi Beach Resort & Spa

Escape from the hustle bustle of South Bali and embrace the tranquility of peaceful East Bali. Our charming resort is set within a coconut grove garden that gently rolls on to a beautiful private white sand beach. Natural colors and local materials have been blended to create a resort that harmonizes with the environment. The traditional architecture utilizes local materials from Bali and neighboring Indonesian islands, while the turquoise waters of the dreamy, palm fringed swimming pool appear to overflow into the azure sea. This welcome oasis is where the dream begins.

For more information, please visit www.candibeachbali.com or www.candibeachvillas.com

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Last Updated: 24 August 2018

Maya Resorts (MR) acknowledges and respects your right to privacy. The major content of mayaresorts.com may be viewed without having to supply any personal information. When this is required, MR will request only the information necessary to answer your inquiry and use it only as follows.

The way in which your personal data is used and the choices you can make regarding its use, are explained in our privacy Policy. By interacting with us and submitting information or signing for any products and services we offer, you agree and consent to MR collecting, using, disclosing and sharing amongst themselves your personal information and disclosing such to the companies’ authorized service providers and relevant third parties in the mentioned in this Privacy Policy.

This Privacy Policy was last updated on the above date and may be revised periodically to ensure its consistency with our future developments, industry trends and/or any changes in legal or regulatory requirements.

What is Personal Information

• Identity data: Full name, date of birth, gender, passport information or other identification number
• Contact data: Home address, email address and phone number
• Financial data: Credit card details, mobile payment and transaction history
• Health information where provided
• Guest stay information: Including arrival and departure date, hotel stay history, goods and services purchased
• Personal preferences: Includes language preferences, special requests, interests, activities, hobbies, food and beverage choices, service issues
• Technical data: Includes Internet Protocol (IP) address, device identifier, browser type and version, timezone setting and location, geolocation, operating system and platform, information about how you use our website, products and services.
• Communication data: Includes all correspondence with us as well as your reviews, feedback and opinion about our resorts may be kept and added to your personal information.

Collection of Personal Information

Subject to requirements of applicable law, we collect Personal Information in following ways:

• When making reservations, purchasing goods or services through our Websites or Apps; communicating with MR or posting to social media pages or subscribing to our newsletter or participating in surveys, contests or promotional campaigns.
• When visiting our properties or using on-property services and outlets, such as restaurants, concierge services, health clubs, child care services, spas, galleries, etc.
• When making reservations by phone, communicating with us through email, fax or via online chat services.
• We collect Personal Information from companies with whom we partner to provide you with goods, services or offers based upon your experiences at our properties or that we believe will be of interest to you.
• We collect Personal Information from other sources, such as public databases, joint marketing partners and other third parties.
• When our CCTV cameras capture your image while you are within our premises, or via photographs or video taken by our representatives or us.

Use and Disclosure of Personal Information

We use Personal Information for our legitimate business and commercial interests, including the following:

• To enable you to use our website.
• To help us verify your identify and find any account you hold with us
• To provide you with services you request.
• To facilitate reservations, payment, send confirmation messages, and to provide you with information of surrounding areas.
• To process reservations through our website and assist in any inquiries relating to your stay with us.
• To administer rewards and benefits.
• To send our newsletter if you have chosen to subscribe to our mailing list.
• Personalise the services according to your personal preference, including communications pertaining to goods and services according to your personal preferences.
• To analyse customer trend and insights.
• For business operation purposes such as data analysis, auditing, statistical and research purposes.
• To comply with legal and regulatory obligations.

Disclosure of your Personal Information

We may share your Personal Information with the following:

• Between and among Maya Resorts and a limited number of our affiliates as are relevant to above purposes and to facilitate our business operations.
• Third-party payment processors, payment service providers, external banks, credit card companies, IT and marketing support, service providers and other consultants.
• Vendors or third party service providers in connection with marketing promotions and services offered by MR.
• With anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers, your employer, our partners, foreign embassies) in order to fulfill contractual obligations.
• With any law enforcement, courts, government, local or foreign regulatory bodies and national security authorities.
• Analytics and search engine providers that assist MR in the improvement and optimisation of our web services.
• Our professional advisors and auditors.
• A prospective buyer or investor in the event that we sell any business or assets.
• External food and beverages establishments

These third parties have access to your Personal Information only to perform necessary tasks and are obligated not to disclose or use it for any other purpose.

Log Information

Like most commercial websites, MR automatically logs all traffic to and from this website. These logs do not include any type of personal information that can identify you or your company. These logs include domain information that helps MR to improve its website, determine the cause of any problem and analyse statistically.

Cookies and Tracking Technology

Some parts of Maya Resorts website may use cookies, which enable MR to track usage patterns, enforce security, and offer you customized content. A cookie is a small text file that the website’s server places on your computer hard drive as a unique identifier. Note that our cookies do not collect personally identifiable information. You may disable the cookies associated with these technologies by changing the setting on your browser.

Links to Other Sites

This website contains hyperlinks to other sites. Note, however, that MR does not share personal information with any of these sites and is not responsible for their content and/or privacy policies.

Rights of Access, Correction, Erasure, and Restriction

We are happy to assist should you like to know what personal information we hold about you. However, to protect your personal information we require you prove your identity at the time of making such a request.

At any time you have the right to:

• access, update or to delete the information we have on you
• request rectification of inaccurate information
• object or restrict to our processing of your Personal Information
• withdraw your consent to the processing of your Personal Information

If you have any enquiries about this Privacy Policy, or at any time you wish to exercise any of these rights, please contact us at info@mayaresorts.com

COVID-19 Update: March 18, 2020

The safety and wellbeing of our guests is a top priority for Maya Resorts.

We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as yourself.

Following the new announcement that the Indonesian Government has put in place, as of the 20th of March until the 20th of April, all visa exemptions for visa on arrival and visa for short period have been suspended. Therefore, our policies have been reviewed accordingly:

Waiving Change and Cancellation Fees

Guided by our purpose of care, we are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:

Existing reservations for upcoming travel between March 20th and April 20th, 2020 (own web site, travel agents and third parties):

All existing reservations made before March 13, 2020 that are for arrivals between March 20th and April 20th  2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

Existing Advance Purchase Rate non-refundable reservations for travel from April 20th, 2020 until May 31st 2020 (own website, travel agents and third parties):

As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made with Maya Resorts for arrivals after April 21st 2020 until May 31st 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt to modify their booking. Please note that if a new rate applies for the selected period, the difference will be added to the modified reservation.

Existing Advance Purchase Rate non-refundable reservations for travel after June 1st, 2020 onwards (own website, travel agents and third parties):

The booking conditions may apply under no exceptions.

Confident in our care

Providing safe and clean environments for our guests and colleagues is always a top priority for Maya Resorts – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Maya Resorts.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

Comprehensive COVID-19 guidance is in place at Maya Resorts, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

In this dynamic situation, we will keep updating this policy as new events come up.
Thank you for your comprehension.

The Management
MAYA RESORTS