Rocky start

We had a few hiccups to start with but management where quick to sort these issues out. The staff are lovely they went above and beyond to make sure we have a lovely 26th wedding anniversary stay. The food was good but we would have liked more local dished on the menu. The room are beautiful but storage was an issue for a 15night stay more draws and hangers needed. ( we did ask for hangers but where told they had non) The location is good with lovely safe walking paths on the beach at the front. The bike tour guide was lovely very knowledgeable.

Heaven in Sanur

Amazing hotel, location, staff, pool, decor, grounds, pool. Loved the boardwalk in front also for walking and biking. Truly a great location and experience. Great taco place across the street. Staff was beyond friendly

You can't go wrong at the Maya

I stayed 7 nights at the Maya on a Luxury Escapes deal in October 2022, with breakfasts, lunch or dinner, cocktails, and a couple of massages. My Nest Suite was tastefully appointed and lacked for nothing. Food and cocktails at the Maya were excellent. For me, as a mobility-challenged person who relied on an electric scooter to get around, the staff made my stay wonderful. Buffet breakfast was my favourite meal. Whenever I arrived at the restaurant, staff would greet me by name. I would nominate my favourite table and check out the daily offerings, which were fabulous. Staff would then make sure I had my preferred breakfast drink, an iced latte, waiting for me by the time I got to my table. They would bring me my daily choices, ie bubur with all the trimmings, eggs benny, black rice pudding... The artisan bread was fantastic. I'm a big fan of toast, and the staff actually knew to put bread two or three times through the toaster, to make sure the toast was hot, brown and crunchy. If the bottles of exotic fresh juices had run out, I would only have to ask for my preference, and it would appear at my table. To give you an idea of what the service was like, on the day of checkout, I was waiting for a transfer to my next hotel. I was told I might have to wait an hour because the car was doing an airport run. I was in no hurry, so I sat in the lobby and waited. But after half an hour or so of waiting, I was thirsty. I'd see new arrivals receiving an iced welcome drink, and feel envious. I was longing for one of those drinks. Before long, a staff member arrived and handed me an icy drink: 'We thought you might might like a drink while you wait.' As an exiting guest, I sooo appreciated that gesture! Thank you, Maya, for a wonderful experience.

This was an amazing choice. Great location on a wonderful beach board walk but you hardly wanted to leave the resort it was so nice. Friendliest people we have ever encountered traveling the world

Just perfect

My daughter and I loved our stay at Maya Sanur. It was right on the beach with a great cafe and great service. We stayed on level 4 in the Nest suite with a great view. They also have a great Garden area on the roof.

Amazing place and best hotel in Sanur. Too bad that we only have one night here, we would much love to stay here for few nights if we can. The staff are so nice, friendly, and very helpful. They even upgraded the room for free, and also the most important thing they put my requests on their note. Just perfect. The room is so unique especially the toilet , and also the bed room, balcony with nice view. No noisy from the main road, the temperature of the room just great, we didn’t even use the ac since we first got in cos it’s already cold 😂 Just one thing I noticed the noise from the toilet that they can’t automatically put off, the extractor fan is just too noisy for us. There is no way they can automatically off. Cos they said it’s all has to be manually off? Lol Anyway it was great, and also they probably forgot to not put the thick blanket in our bed. Or perhaps we just should ask them.

Wonderful Resort, lovely staff.

We spent 7 wonderful nights at Maya Sanur after 3 nights at Maya Ubud, transfers and breakfast included.. We had two rooms booked at each resort. Staff were lovely, well trained and always pleasant and helpful. Rooms were spotless, large, clean, and always well serviced. The electric blind between the bedroom and bathroom allowed ample lighting and was a nice touch adding to the luxury of the room. The Resort is well located in Sanur. Breakfast was a huge choice and changed slightly each day. Afternoon tea was lovely and so too was happy hour. Overlooking the beach each afternoon was something to look forward to. The two pools were good, one beach front and one much quieter, water cooler at this pool and a nice place to relax. It would be good to have some towels at this pool and a buzzer system like the other pool to place orders. Having said that the main pool had comfortable sun loungers and plenty of towels and staff on hand. One thing to note sun loungers further from the beach at the main pool had a few mosquitoes so best to sit closer to the beach. Perhaps more fogging / repellant would solve this problem. Sun loungers on the beach are on a bit of a slope and could do with some thought as how to make it more user friendly and utilise this area more. I highly recommend Maya and would love to stay again.

The Maya, Sanur - Pure Indulgence

Our recent stay of 10 days at the Maya Resort Sanur was nothing less than pure luxury. Our room had direct access to the pool which was bliss on the humid Bali afternoons. The restaurants were world class and sipping a cocktail while watching the sun set from the Tree Bar was pure indulgence. Staff at the Maya were attentive, polite and always ready to ensure our stay was one to be remembered. Would not hesitate in recommending the Maya Sanur.

Sensational property. Beautifully presented. Will definately return.

Good: Sensational property. Beautifully presented. We were excited to receive a complimentary upgrade to a private pool room. So beautiful. Amenities were above expectation right down to the shower loofahs. Would stay here again for certain. Right on beach. Afternoon tea provided. Yoga / Gym programs. Breakfast was great. Staff were just fabulous. Great experience.

complete 5 star property - perfect location, luxury rooms and awesome service!

Good: very unique property.

Totally relaxing.

Good: Staff Bad: Nothing

Wonderful

Good: design, location

Perfect Stay

Good: Maya Resort is just beautiful, the pools are clean and gorgeous. Gardens are amazing. Room was fantastic, very clean, spacious and comfortable. Would 100% recommend and would stay again. Bad: Breakfast was not great. Better at other restaurants for breakfast and cost half the price.

Luxury in the middle of Sanur

Good: We were upgraded to a Nest Suite which sits above the pool and was beautiful. The room is really large and gets plenty of light during the day. The bathroom was well appointed. The coffee machine was a nice touch. The Maya s on the beach but is in a really quiet part of Sanur in terms of noise. The staff at the restaurant were friendly and were really helpful and genuinely interested on making your stay as great as possible, nothing was too hard for them. One morning we had to leave before breakfast was officially opened and they let us have a quick breakfast before we were picked up. Housekeeping were excellent keeping our room clean and refreshed every day. I can't say enough about the team at the Maya Sanur - they were all so friendly and helpful. The spa treatments were amazing. Bad: The Maya uses one of the spa rooms as a shower room for people who have late check out. The room itself is excellent but I had asked about a time slot several times and not received a confirmation so when we asked after breakfast on our last day we were advised that someone had just taken that slot. We were provided a 4pm slot. If we hadn't asked that last time we would have assumed that we had the shower room for 5pm. As this is booked around guests booking spa treatments a dedicated shower room would make this easier for people who check out but have night flights.

great facilities to enjoy our last night in a Bali.

Good: clean large room virtually private pool. free bikes. Bad: slightly slow service at happy hour

we wish we booked more nights

Good: the room and pool were beautiful Bad: the food could have been nicer and more options